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Manufacturing Case Management

Every open case is a line
that hasn't stopped moving.

Caseflow catches the defect report at 2 a.m., routes it through engineering review, triggers the supplier corrective action, and closes the loop before the production line stutters at dawn.

340+
plants live
2.1M
cases closed
11d
avg close time
The Current State

Your tracker doesn't close
cases. It just counts them.

Every morning starts the same: a spreadsheet refresh, a cascade of overdue flags, and a supplier portal that hasn't been touched in a week. The problem isn't your team — it's the infrastructure holding them back.

0open

CAPAs — as of 02:14 AM

12
Past Due
3
Supplier No-Response
47
Avg Days to Close
CAPA_Tracker_v14_FINAL_USE_THIS.xlsx
IDDescriptionDays OpenStatus
Re: Re: Re: Re: NCR-0864 — 8D Status Update (8 replies)
System Online

What if every case
routed itself?

<4 min
Avg routing time
94%
Supplier response rate
1-click
Audit trail export
The Caseflow Way

Every answer, in the case.
Not in someone's inbox.

Caseflow replaces the patchwork of spreadsheets, email threads, and disconnected portals with a single operational thread — from the moment a defect is reported to the moment the line is clear.

Case assigned via email, no acknowledgment for 72 hours

Automated routing in <4 minutes — assigned, notified, deadline set

<4 minto route

Supplier 8D responses tracked in a separate spreadsheet, manually reconciled

Supplier portal with structured 8D form — responses logged directly to the case

94%response rate

Audit prep takes 3 days of email archaeology to reconstruct timeline

Immutable audit trail auto-generated — one-click export for ISO, IATF, AS9100

1-clickaudit export

Root cause analysis lives in a Word doc attached to an email thread

Embedded 5-Why and Ishikawa tools — RCA lives on the case, always current

faster RCA
Run Your Comparison

Calculate the cost
of staying put.

Three questions. Thirty seconds. A side-by-side projection of where you are versus where you could be.

35cases
5200
42days
5d90d
Customer Results

Plants that closed the loop.

Real outcomes from manufacturing quality teams that replaced their spreadsheet infrastructure with Caseflow.

51d → 11davg close time
"We went from 51-day average CAPA close to 11 days in the first quarter. Our ISO audit was the smoothest in eight years — the auditor commented on the trail quality."

Marcus Webb

Quality Director · Tier 1 Automotive Supplier

800-person plant · 140 CAPAs/month

18h → 2hweekly admin
"I used to spend every Monday morning reconciling three trackers. Now I open Caseflow and every case is exactly where it should be, with a timestamp on every action."

Priya Nair

Continuous Improvement Lead · Aerospace Components Group

AS9100D certified · 62 CAPAs/month

58% → 96%supplier response
"Supplier corrective actions used to disappear into email. Now we have a portal, structured 8D forms, and escalation triggers. Our supplier response rate went from 58% to 96%."

David Kowalski

Plant Quality Manager · Industrial Equipment Manufacturer

240 active suppliers · IATF 16949

All systems operational

The line doesn't stop.
Neither should your cases.

Calculate exactly how many hours your team would recover, and what your on-time closure rate would look like — before you talk to anyone.

No credit card · No sales call for the assessment · SOC 2 Type II certified